Our items have been carefully crafted, packaged, and shipped to ensure your complete satisfaction. However, if you are not entirely satisfied, you have, in accordance with the law, a 14-day cooling-off period following receipt of your items to return the goods and request an exchange or refund.

EXCHANGE OR REFUND CONDITIONS

You must notify us of your request for an exchange or refund within 14 days of receiving your order.

Items subject to an exchange or refund request must be returned to us in their original packaging, accompanied by their accessories, tags, and packaging box. They must not have been worn, stained, or damaged. They must be repackaged exactly as the products were received.  

Exchanges are possible for an equivalent model: a different size or color and subject to available stock.

FEES

Exchanges are possible for an equivalent model: a different size or color and subject to available stock.

RETURN AND RESHIPPING FEES

Returns & Exchanges in Metropolitan France:

In the case of an exchange or store credit, please contact us beforehand and we will carry out the exchange at our expense.

In the case of a refund, you must contact us beforehand; we will send you a return label, and fees of €8 will be deducted from your refund.

You can return the product at your own expense; the package remains under your responsibility until receipt.

Returns & Exchanges outside Metropolitan France:

For orders delivered outside Metropolitan France (including Corsica), all return fees remain your responsibility. Customs duties and other taxes must be paid by the customer.

Note: purchases made in department stores (Bon Marché, Printemps) cannot be returned, refunded, or exchanged

Products that are not returned within the specified timeframes and do not meet our return conditions related to our products will neither be refunded nor exchanged.

Returns for personalized items will not be accepted.

HOW TO REQUEST AN EXCHANGE OR REFUND?

1. CONTACT CUSTOMER SERVICE

Via our contact form. Please specify the order number, the reference of the item(s) concerned, and your request (exchange or refund). Once your request has been accepted by an administrator, we will send you a return form by email containing the information of the product(s) concerned. For France only, we will also send you a pre-paid Colissimo return label. For returns of goods from abroad, the return shipping costs are your responsibility.

2. SHIP THE PRODUCTS TO BE RETURNED

Make sure that the item(s) are returned in their original packaging. They must not have been worn, stained, or damaged.

Attach the return form to the returned items.

The package must be sent to the following address:

Vannina Vesperini

4 rue du Côteau

78490 LES MESNULS
France

3. UPON RECEIPT OF YOUR PACKAGE

Subject to the conformity of the returned items following an inspection carried out by us, we will proceed with:

• either a refund ( - €8 deducted from your refund for France and all return fees outside Metropolitan France ) of the items by crediting the bank card or PayPal account used for the transaction
• or an exchange by shipping the new item at our expense. For the first exchange only, return shipping is free.
• From the second exchange onwards, return shipping is at the customer's expense.

If you have any questions regarding your return, you can always contact our customer service via our contact form.

DAMAGED PACKAGES OR PRODUCTS

Damaged package: upon receipt of your package, if the packaging shows signs of damage, you can:

• either refuse the package, which will then be returned directly to the sender
• or accept the package while making very precise reservations with the delivery driver and notifying the sender

Defective item: we pay the utmost attention to the quality of our products. If, despite all quality controls carried out, you discover a defect, we invite you to follow the return procedure described above.

In the event of a proven defect on our part, we will offer you either an exchange of the item (subject to available stock) or a refund.