INTRODUCTION
We attach particular importance to respecting the privacy of users of our site and to compliance with the legal provisions in force.
This privacy policy allows you to better understand the principles of collection, processing and protection of personal data that we apply, as required by the laws relating to data protection in force and in particular the European General Regulation on Data Protection (Regulation 2016/679, called “GDPR”).
SARL SOAR whose head office is located at 4 rue du Coteau, 78490 Les Mesnuls, France, is responsible for the processing of personal data for the site www.vanninavesperini.com
This privacy policy may be updated at any time by us. We invite you to read it before submitting your personal data to us. By using the vanninavesperini.com website, you authorize us to collect, record, organize, store, use and/or transfer personal data about you in accordance with this privacy policy.
For any questions relating to this privacy policy, we invite you to contact via our contact form .
WHAT PERSONAL DATA DO WE COLLECT?
We consider all information that allows you to be identified directly or indirectly to be “personal data”.
We may mainly collect the following personal data:
- data relating to your identity, in particular your title, your last name, your first names, your postal address, your telephone numbers, your email address, your usernames and passwords, your date of birth or your age
- data relating to your means of payment, in particular your credit card number and its expiration date
- data relating to the monitoring of our commercial relationship, in particular your order number, your Internet activity, the history of your purchases, your requests or your correspondence with our Customer Service, your preferences and interests or information relating to our program newsletter
- technical data, in particular your IP address or navigation information relating to your terminal
- other data that you provide as part of a request to one of our services or that we may have obtained from external service providers.
WHEN DO WE COLLECT YOUR PERSONAL DATA?
We collect personal data from you when:
- you visit our site
- you create an account on our site
- you make a purchase on our site
- you subscribe to our newsletters
- you contact us, in particular when you call or make a request or complaint to our Customer Service, when you give your opinion on our products and/or services.
WHAT IS THE LEGAL BASIS FOR OUR PROCESSING OF PERSONAL DATA?
The processing of personal data that we carry out as part of our activity may have several legal bases:
- Legitimate interest: we need to collect your personal data to get to know you better in order to offer you personalized offers and services, ensure the security of our site, improve our content, etc.
- The execution of a contract: the collection of your data is necessary when you subscribe to one of our online services (creation of an account on our site, purchase, order, etc.)
- Your consent: in certain cases, the law requires you to obtain your consent to collect or use your data.
- Legal obligations when current legislation requires the processing of data
WHY IS YOUR PERSONAL DATA COLLECTED?
We collect your personal data within the framework of the legal bases mentioned above.
The main purposes are as follows:
- Create, register and manage your account
- Manage and process your orders on our website (prepare orders, edit invoices, items related to shipping)
- Communicate with you: management of your requests, your complaints, shipping of packages
- Communicate with you by sending newsletters
- Site administration, statistical analysis and improvement of service quality
- Management of your orders (orders, deliveries, after-sales service, etc.)
- Customer relationship management (CRM), in particular to get to know you better and communicate personalized information to you about our products and services (in particular, by email, on social networks or any other medium)
- Administer our website, its security and fight against fraud
- Analyze and anticipate the market in order to adapt our products and services and best meet your needs
- Where applicable, fraud prevention and detection
- Management of your requests (complaints, right of access, rectification, opposition, etc.)
WHO DO WE SHARE YOUR PERSONAL DATA WITH?
We never sell, rent or transfer your personal data to other companies for commercial prospecting purposes. Your data is confidential.
They may be transmitted to service providers and subcontractors chosen for their expertise and reliability who act in our name and according to our instructions, in particular to provide you with services such as: processing and shipping orders, carrying out operations technical maintenance and development, processing of purchase declarations, etc.
Each service provider or subcontractor:
- Receives only the personal data necessary for its purposes
- Has an obligation not to use this data, for any reason whatsoever
Finally, we may be required to transmit your personal data to local authorities, if this is required by law or as part of an investigation and in accordance with applicable regulations.
HOW DO WE PROTECT YOUR PERSONAL DATA?
We implement appropriate technical and organizational measures, taking into account the nature of the data and the risks that their processing involves, to preserve the security and confidentiality of your personal data and, in particular, to prevent them from being distorted, damaged , or that unauthorized third parties have access to it.
These measures may in particular include practices such as limited access to data by staff of services authorized to access it due to their functions, contractual guarantees in the event of recourse to an external service provider, impact studies on life privacy, regular reviews of our privacy practices and policies and/or physical and/or logical security measures (secure access, authentication process, backup copies, antivirus software, firewall, etc. ).
All pages which may contain personal data concerning you (access to my account, to the payment page) are secure. To check this, you will see an “https” type connection appear in the search bar, preceding the site address.
In the unlikely event that we believe that the security of your personal data in our possession or within our sphere of control has or has been compromised, we will inform you in accordance with legal requirements and according to the methods provided for by the law.
WHAT IS OUR COOKIE POLICY?
To find out more about our cookie policy, we invite you to consult our Cookie policy .
WHAT IS OUR POLICY RELATING TO MINORS?
Our Site is designed and intended for the general public. Our services are aimed at people aged 18 or over. We do not knowingly request or collect personal data from anyone under the age of 18.
If it comes to our attention or we become aware that we have collected personal data from a minor, we will delete it as soon as possible. We may use your personal data to carry out age checks and enforce our age policies.
If you are not 18 years of age or older, please do not create a user account or make an online purchase from our Site. Call an adult, your guardian or legal representative, to take the necessary steps.
HOW LONG IS YOUR PERSONAL DATA KEPT?
We ensure that your personal data is kept for a period which does not exceed the period necessary for the purposes set out in this privacy policy or in accordance with what is provided for by applicable law (Commercial Code and Civil Code). Consumption).
Generally :
- Prospect/customer data is kept, unless you object or request deletion, for a period of three years from their collection or the last contact or the end of the commercial relationship. At the end of this three-year period, we may contact you again to find out if you wish to continue to receive commercial solicitations. In the absence of a positive and explicit response from you, the data concerning you will be deleted or archived in accordance with the provisions in force.
- Data relating to identity documents are kept for one year in the event of exercise of the right of access, rectification, limitation, deletion or portability and three years in the event of exercise of the right of opposition
- Data enabling proof of a right or contract to be established, or kept for compliance with a legal obligation, are archived in accordance with the provisions in force.
SOCIAL NETWORKS
Our activities on social networks, Facebook, Instagram, allow us to share information and promotions with our brand.
Comments submitted can be read by the entire community.
vanninavesperini.com reserves the right to a posteriori moderation, it being noted that any irrelevant comment is prohibited (defamatory, discriminatory, racist, the list is not exhaustive).
WHAT ARE YOUR RIGHTS REGARDING YOUR PERSONAL DATA AND HOW TO EXERCISE THEM?
You remain in control of your data and naturally have the rights set out below, in accordance with current legislation.
In accordance with applicable regulations, you have a right of access, rectification, deletion and portability of information which concerns you as well as a right of opposition and limitation of processing. You can withdraw your consent at any time. You can also formulate directives relating to the retention, erasure and communication of your personal data after your death. To exercise these rights, you must send us a request accompanied by a copy of your identity document including your signature:
Vannina Vesperini - SARL SOAR
4 rue du Coteau
78490 Les Mesnuls
France
We will inform you of the measures taken following your request as soon as possible.
In accordance with the applicable regulations, you can also lodge a complaint with the competent supervisory authority responsible for data protection or seek legal recourse if your data is misused.
For any questions relating to this privacy policy, we invite you to contact our Data Protection Officer (DPD):
Vannina Vesperini - SARL SOAR
4 rue du Coteau
78490 Les Mesnuls
France