The company SOAR Sarl in France markets Vannina Vesperini products. In order to always better meet the expectations of its customers, SOAR Sarl wanted to set up a distance selling network by telephone and electronically (Internet) for some of its products.

In order to guarantee its customers an optimal level of service, SOAR Sarl wished to offer a selection of articles as part of distance selling, which can be viewed on this website.

The system thus put in place, which requires an active approach on the part of the customer, complies in every respect with the requirements required in terms of distance selling and, in particular, with Articles L. 111-1, L. 112-1 and L. 221-1 et seq. of the Consumer Code.

The use of the distance selling process described in these General Conditions of Sale is reserved for consumers only, within the meaning of the introductory article of the Consumer Code, that is to say "any natural person who acts for purposes which do not fall within the scope of his commercial, industrial, craft, liberal or agricultural activity", acting exclusively on their own behalf.

ARTICLE 1: SCOPE OF APPLICATION

These General Conditions of Sale are applicable to all sales of Vannina Vesperini items concluded either through the Customer Service set up by SOAR Sarl: Customer Service, 4 rue du Coteau 78490 Les Mesnuls, +33 (9) 52 74 63 43 or by email to the address studio@vesperini.fr, or via the merchant site www.vanninavesperini.com.

1.1 With regard to sales by telephone, any sale of Vannina Vesperini items through the Customer Service set up by SOAR Sarl is concluded subject to the condition precedent of prior acceptance by telephone of these General Conditions of Sale by the customer.

1.2 With regard to electronic sales (Internet), the customer declares that they have read these General Terms and Conditions of Sale. The customer will be asked to validate these General Terms and Conditions of Sale without restriction or reservation at the time of validation of their order. In accordance with the provisions of Article 1127-1 of the Civil Code, these General Terms and Conditions of Sale may be kept by any person visiting the website www.vanninavesperini.com by means of a computer recording and may be reproduced by means of their printing. SOAR Sarl reserves the right to make any changes to its General Terms and Conditions of Sale. However, orders will be governed by the General Terms and Conditions of Sale in force at the time said orders were placed by the customer. In the event that, after the date of its deletion from the website www.vanninavesperini.com, an obsolete version of the General Terms and Conditions of Sale nevertheless remained accessible to the public via other websites or by any means other than the website www.vanninavesperini.com or Customer Service, the latter would however no longer be enforceable against SOAR Sarl for orders placed after said deletion.

ARTICLE 2: IDENTIFICATION OF THE AUTHOR OF THE OFFER

SOAR Sarl, Limited Liability Company with capital of €500 euros registered in the Versailles Trade and Companies Register under number 842 981 292 .

Head office: 4 rue du Coteau, 78490 Les Mesnuls

VAT: FR46842981292

Tel: 09 52 74 63 43

Email: studio@vesperini.fr

ARTICLE 3: INFORMATION RELATING TO THE ARTICLES

Information relating to all VANNINA VESPERINI items that may be sold on the Site or via Customer Service is available on the website www.vanninavesperini.com.

This information complies with the requirements of the legal and regulatory texts in force and, in particular, Articles L. 111-1 and L.112-1 of the Consumer Code and the ministerial decree of December 3, 1987 "relating to consumer information on prices".

ARTICLE 4: TERMS AND CONDITIONS FOR ORDERING ITEMS

4.1 ORDERS BY TELEPHONE

Orders will be received, in French or English only, by SOAR Sarl Customer Service either (i) at +33 (9) 52 74 63 43 from Monday to Friday from 9:30 a.m. to 6:30 p.m., except on public holidays.

4.2 INTERNET ORDERS

Orders may be placed online on the merchant site www.vanninavesperini.com. The customer is responsible for telecommunications costs when accessing the Internet and using the site www.vanninavesperini.com.

Customers can obtain additional information by contacting SOAR Sarl Customer Service by telephone.

The visuals of Vannina Vesperini products may be altered depending on the quality of the equipment used by the customer to access and use the website www.vanninavesperini.com. In this case, SOAR Sarl cannot be held liable. It is specified that the customer may always exercise his right of withdrawal in accordance with article 8 below.

In order to purchase a product, the customer must complete an order form specifying certain mandatory fields so that their selection can be taken into account by SOAR Sarl.

In case of prolonged inactivity when logging in, it is possible that the selection of items chosen before this inactivity is no longer guaranteed. The customer will be invited to resume their product selection from the beginning.

All the steps necessary for the sale will be specified on the website www.vanninavesperini.com, in accordance with the provisions of article 1127-1 of the Civil Code.

In application of the provisions of article 1127-1 of the Civil Code, the customer will have the possibility, before definitively validating his order, to check the details of his order and its total price and to correct any errors, before confirming it to express his acceptance. From the moment the customer has validated his order, SOAR Sarl will acknowledge receipt of it without delay and by electronic means.

Only shipped items will be charged.

4.3 REFUSAL OF ORDERS

SOAR Sarl will be entitled to refuse any abnormal order, or any order from a customer with whom there is a dispute relating to the payment of a previous order. An abnormal order is defined by SOAR Sarl as an order containing more than 5 items per reference.

ARTICLE 5: PRICE OF ITEMS

The price of the items is inclusive of all taxes. Unless expressly stipulated otherwise when ordering on the website www.vanninavesperini.com or by telephone to Customer Service, the delivery costs of the items are borne by the customer.

The price including tax of each item that the customer would like to purchase, as well as the amount of the transport costs relating to their delivery (if these transport costs are not covered by SOAR Sarl), will be communicated to them either when they call SOAR Sarl Customer Service, or when connecting to the website www.vanninavesperini.com.

In accordance with the provisions of Article L. 221-13 of the Consumer Code, the customer will receive, upon delivery, for each of the items, written confirmation of the contract including the price paid (price of the items and delivery costs where applicable) as well as all the information provided for in Article L. 221-5 of the Consumer Code.

ARTICLE 6: PAYMENT CONDITIONS

Payment for customer purchases can be made by bank card (cards from the "CB", Visa, Mastercard networks are accepted) or by Paypal.

In case of payment by bank card, the customer's bank card is debited at the time of the order.

To this end, the customer confirms to SOAR Sarl Customer Service, when ordering by telephone, and guarantees to SOAR Sarl, when ordering via the Internet, that he is the holder of the bank card and that the name appearing on this bank card to be debited is indeed his own, then communicates either by telephone or in a secure environment on the Internet, the number and expiry date appearing on the front of his bank card as well as the numbers of the visual cryptogram appearing on the back (or front) of his bank card.

In the context of online payments, the check will be carried out online with the competent banking establishments and organizations.

ARTICLE 7: DELIVERY CONDITIONS

It is understood that no deliveries can be made to hotels or PO boxes. Delivery of the items will take place after payment of the order amount has been recorded.

In accordance with the provisions of the Consumer Code, delivery of the items ordered will take place within the timeframes communicated by SOAR Sarl and, failing that

indication, in any event no later than 30 days from the order, subject to full payment of the price.

The costs applied to standard COLISSIMO deliveries (deliveries within 3-4 working days) are covered by SOAR Sarl for France.

Outside France, transport will be carried out by DHL, the cost of transport is the responsibility of the customer, the amount of which will be communicated to them prior to the validation stage of their order.

If, upon delivery, the external appearance of the package is not perfect, the customer will open it in the presence of the carrier in order to check the condition of the item. In the event of damage to the item, the customer will detail it precisely on the return slip, the provisions of article 11 below remaining otherwise applicable.

ARTICLE 8: RIGHT OF WITHDRAWAL AND RETURN OF ITEMS

The customer benefits from the right of withdrawal provided for in Articles L. 221-18 et seq. of the Consumer Code.

Thus, the customer may exercise his right of withdrawal, without having to justify his decision, up to fourteen (14) days after:

• that the customer, or a third party other than the carrier and designated by the customer, has taken physical possession of the item concerned; or
• if it is a contract relating to several goods ordered by means of a single order and if these goods are delivered separately, after the customer, or a third party other than the carrier and designated the customer, has taken physical possession of the last good.

In accordance with Article L. 221-28 of the Consumer Code, the right of withdrawal cannot be exercised in particular for orders relating to:

• the supply of goods made to customer specifications or clearly personalized:
• the supply of goods which have been unsealed by the customer after delivery and which cannot be returned for reasons of hygiene or health protection.

To notify his decision to withdraw, the customer must contact customer service before the withdrawal period expires, for the attention of SOAR Sarl - Customer Service, 4 rue du Coteau, 78490 Les Mesnuls or by email to the address: studio@vesperini.fr, or via the "Contact us by email" form accessible on the website www.vanninavesperini.com.

The customer will have to reship the items at their own expense.

The returned item(s) will be examined in advance by the SOAR Sarl quality department. The customer will be notified of the refund, or the reasons for non-refund and the terms of return of their items, by Customer Service within 10 working days from the collection of the products and in any case, within a maximum of 14 days from the notification by the customer of the exercise of their right of withdrawal.

The refund of the amounts paid by the customer for the returned item(s) will be made, depending on the method of payment for the items, by credit to the customer's bank account corresponding to the bank card used for payment or by transfer to the customer's bank or PayPal account. In application of article L. 221-24 of the Consumer Code, the additional costs paid by the customer and linked to his express choice of a specific delivery method will not be refunded (e.g. express delivery).

Furthermore, in the case of a gift, the right of withdrawal remains for the exclusive benefit of the customer and cannot under any circumstances be exercised by the recipient of the gift.

In all cases, the customer must return the items delivered in their original packaging, complete (boxes, accessories, protections, labels, booklets, etc.) and accompanied by the return slip. Items returned incomplete, damaged, spoiled, deteriorated, soiled or in any other condition that would reasonably suggest that they have been used or worn, will not be refunded or exchanged and will be returned to the customer. You are only liable for any depreciation of the goods resulting from handling other than what is necessary to establish the nature, characteristics and proper functioning of the goods.

For any return, the return costs are the responsibility of the customer . You must first send us a message to notify us of your return. To reship the item to us, we will send you a return label. Upon receipt and inspection, we will proceed with the refund by deducting the return costs of €8 from your refunded amount for Metropolitan France.

For orders delivered outside Metropolitan France (including Corsica), all return costs remain your responsibility. Customs fees and other taxes must be paid by the customer.

For more details please consult our Returns & Exchanges section

ARTICLE 9: ABSENCE OF EXCHANGE

Apart from the right of withdrawal provided for in article 8 above, the customer is informed that no exchange of items will be made by SOAR Sarl.

ARTICLE 10: CONFORMITY AND WARRANTY

The customer must ensure that the items delivered to him correspond to his order. In the event that the items delivered do not comply with his order, the customer must inform SOAR Sarl Customer Service by telephone, the contact details of which are mentioned in Article 2 hereof.

SOAR Sarl remains liable for defects in conformity of the goods to the contract under the conditions of Article L. 217-4 et seq. of the Consumer Code and for hidden defects in the thing sold under the conditions provided for in Articles 1641 et seq. of the Civil Code.

When acting under the legal guarantee of conformity, the customer:

• benefits from a period of two years from delivery of the goods to take action;
• may choose between repair or replacement of the goods, subject to the cost conditions provided for in Article L. 217-9 of the Consumer Code;
• is exempt from providing proof of the existence of the lack of conformity of the goods during the twenty-four months following delivery of the goods.

The legal guarantee of conformity applies independently of any commercial guarantee that may have been granted.

The customer may decide to implement the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the Civil Code and in this case, he may choose between the resolution of the sale or a reduction of the sale price in accordance with article 1644 of the Civil Code.

SOAR Sarl remains bound by the legal guarantee of conformity mentioned in Articles L. 217-4 to L. 217-12 and that relating to defects in the item sold, under the conditions provided for in Articles 1641 to 1648 and 2232 of the Civil Code.

Reminder of Articles L. 217-4, L. 217-5, L. 217-12 and L. 217-16 of the Consumer Code and Articles 1641 and 1648, first paragraph, of the Civil Code:

Article L.217-4 of the Consumer Code: "The seller delivers goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when this has been placed at his expense by the contract or has been carried out under his responsibility."

Article L.217-5 of the Consumer Code:

“To comply with the contract, the property must:

1. Whether it is suitable for the use usually expected of a similar good and, where applicable:

• if it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model;
• if it has the qualities that a buyer can legitimately expect in view of the public statements made by the seller, the producer or his representative, in particular in advertising or labelling;
• Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

Article L.217-12 of the Consumer Code:

“The action resulting from the lack of conformity is prescribed by two years from the delivery of the good.”

Article L.217-16 of the Consumer Code:

"When the buyer asks the seller, during the course of the commercial guarantee granted to him upon the acquisition or repair of a movable good, for a restoration covered by the guarantee, any period of immobilization of at least seven days is added to the duration of the guarantee which remained to run.

This period runs from the buyer's request for intervention or from the provision for repair of the item in question, if this provision is subsequent to the request for intervention.

Article 1641 of the Civil Code:

"The seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or would have paid a lower price for it, if he had known of them."

Article 1648 of the Civil Code, first paragraph:

“The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect.”

ARTICLE 11: COMPLAINTS AND INFORMATION

For any information, complaint or question relating to the Mail Order Conditions set up by SOAR Sarl or to the items themselves, customers should contact SOAR Sarl Customer Service (4 rue du Coteau, 78490 Les Mesnuls) by telephone: +33 (9) 52 74 63 43 or on the website via the "contact us" form, stating their order number where applicable.

ARTICLE 12: ELECTRONIC FILES AND PROTECTION OF PRIVACY

As part of the management and monitoring of orders placed with Customer Service or through this website www.vanninavesperini.com, SOAR Sarl is required to collect and process personal data relating to its customers. You can obtain the name and address of the entity responsible for processing in your jurisdiction by sending an email to studio@vesperini.fr. This information, intended for persons authorized by their position to know it within SOAR Sarl, and where applicable, authorized third parties, is necessary for the processing and monitoring of customer requests or orders, in order to better meet their expectations and to prevent any fraudulent use of their means of payment or identity.

In accordance with the Regulations on the Protection of Personal Data (the aforementioned "Informatique et Libertés" law, the European General Data Protection Regulation of 27 April 2016 and any national law that may supplement it), any person whose data is processed has a right to object for legitimate reasons, a right of access, as well as a right to rectify, limit or delete information concerning them that is no longer relevant, a right to portability, a right to object at any time in the context of an objection to the use of data for commercial purposes, as well as a right to provide instructions regarding the fate of their data after their death. These rights may be exercised in accordance with the terms indicated in the "Privacy Policy" of this website accessible at the address below.

Depending on the choices made when creating or consulting their accounts on the Internet, customers may choose whether they wish to receive offers from SOAR Sarl, or be informed of specific operations via e-mail. If a customer no longer wishes to receive these offers, they may request this at any time by clicking on an electronic link available on the e-mails for this purpose, or by modifying their account directly on the website www.vanninavesperini.com

We attach the greatest importance to the protection and security of our information systems. Tools have been put in place to enable us to detect potential security breaches. These tools may incidentally lead to access to personal data by our security teams. This data will be collected and processed for the exclusive purpose of managing these breaches and in compliance with the applicable regulations on the protection of personal data.

ARTICLE 13: INTELLECTUAL PROPERTY RIGHTS

The Vannina Vesperini brand, as well as all figurative or non-figurative brands and more generally all other brands, illustrations, images and logos appearing on Vannina Vesperini items, their accessories or their packaging, whether registered or not, are and will remain the exclusive property of SOAR Sarl. Any total or partial reproduction, modification or use of these brands, illustrations, images and logos, for any reason and on any medium whatsoever, without the express prior agreement of SOAR Sarl, is strictly prohibited. The same applies to any combination or conjunction with any other brand, symbol, logo and more generally any distinctive sign intended to form a composite logo. The same applies to all copyrights, designs and models, patents which are the property of SOAR Sarl.

ARTICLE 14: FORCE MAJEURE

The performance by SOAR Sarl of all or part of its obligations will be suspended in the event of the occurrence of a fortuitous event or force majeure within the meaning of Article 1218 of the Civil Code which hinders or delays its performance.

SOAR Sarl will inform the customer of such a fortuitous event or force majeure within seven (7) days of its occurrence. In the event that this suspension continues beyond a period of fifteen (15) days, the customer will then have the option of canceling the current order, and the customer will then be reimbursed within 10 days from said cancellation.

ARTICLE 15: DISPUTES AND APPLICABLE LAW

These General Terms and Conditions of Sale are subject to French law. In the event of a difficulty arising during the order or delivery of Vannina Vesperini items, the customer will have the possibility, before any legal action, to seek an amicable solution, in particular with the help of a consumer association or any other advisor of their choice, or to resort to any other alternative method of dispute resolution. Any dispute likely to result from the interpretation or execution of these General Terms and Conditions of Sale and its consequences will be subject to the exclusive jurisdiction of the French courts.

The customer can initiate the mediation process via the online dispute resolution platform on the European Union website.

ARTICLE 16: WITHDRAWAL FORM

For the attention of SOAR Sarl - Customer Service, 4 rue du Coteau, 78490 Les Mesnuls, or by email at studio@vesperini.fr, or via the “Contact us by email” form available on the website www.vanninavesperini.com.

ARTICLE 17: SPECIAL CONDITIONS OF SALE OF PERSONALIZED ITEMS

SOAR Sarl offers an online customization service for certain products. The customer can access this offer: by clicking on the “Custom-Made” menu.

The Special Conditions of Distance Selling of these products are described below. All provisions of the General Conditions of Sale above not modified by these Special Conditions remain applicable.

17.1 ORDERING PROCESS

By way of derogation from the provisions of Article 4 of the General Conditions above:

Orders for personalized items can only be made via the website www.vanninavesperini.com, excluding any order placed by telephone to Customer Service. The customer is informed that, when using this service on the website, their creation choices are only stored for the duration of their session. If the customer interrupts their session before finalizing their order, they will therefore be invited to resume their creation choices from the beginning when they log in again.

Once the order has been validated by the customer on the website, a bank capture is made, and the customer is debited for the amount of his order. The customer will then receive an email informing him of the shipment of the items.

17.2 DELIVERY

By way of derogation from the provisions of Article 7 of the General Conditions above:

Delivery of personalized items will occur no later than twelve (12) weeks from the day following the order, subject to full payment of the price.

17.3 RETURN AND EXCHANGE OF PERSONALIZED ITEMS

Given their clearly personalized and/or custom-made nature, the items referred to in these Special Conditions cannot be refunded or exchanged. Consequently, Article 8 of the General Conditions above is not applicable to these personalized and/or custom-made items. Notwithstanding the above, the customer continues to benefit from the guarantees provided for in Article 10 of the General Conditions above.