Returns & Exchanges
Our products have been carefully crafted, packaged, and shipped to ensure your complete satisfaction. However, if you are not completely satisfied, you have, in accordance with the law, a 14-day cooling-off period following receipt of your items to return the goods and request an exchange or refund.
CONDITIONS OF EXCHANGE OR REFUND
Your request for exchange or refund must be notified to us within 14 days of receiving your order.
Items for exchange or refund must be returned to us in their original packaging. They must not have been worn, stained, or damaged.
Exchanges are possible for an equivalent model: of a different size or color and within the limits of available stocks.
RETURN AND RESHIPPING COSTS
Returns & Exchanges in Metropolitan France:
In the case of an exchange or credit note, please contact us beforehand and we will proceed with the exchange at our expense.
In the case of a refund, you must first contact us, we will send you a return label, a fee of €8 will be deducted from your refund.
You can return the product at your own expense, the package remains your responsibility until receipt.
Returns & Exchanges outside Metropolitan France:
For orders delivered outside mainland France (including Corsica), you are responsible for all return costs . Customs fees and other taxes must be paid by the customer.
Note: Purchases in department stores (Bon Marché, Printemps) cannot be returned, refunded or exchanged.
Products that are not returned within the time limits and conditions will not be refunded or exchanged.
Returns for personalized items will not be accepted.
HOW TO REQUEST AN EXCHANGE OR REFUND?
1. CONTACT CUSTOMER SERVICE
Via our contact form . Specify the order number, the reference of the item(s) concerned and your request (exchange or refund). Once your request has been accepted by an administrator, we will send you a return slip by email containing the information of the product(s) concerned. For France only, we will also send you a prepaid Colissimo return label. For international returns of goods, the return shipping costs are your responsibility.
2. SHIP THE PRODUCTS TO BE RETURNED
Please ensure that the item(s) are returned in their original packaging. They must not have been worn, stained, or damaged.
Attach the return slip to the returned items.
The package must be sent to the following address:
Vannina Vesperini
4 rue du Côteau
78490 LES MESNULS
France
3. UPON RECEIPT OF YOUR PARCEL
Subject to the conformity of the returned items following examination carried out by us, we proceed:
- either to the reimbursement ( - €8 deducted from your reimbursement for France and the full return costs outside Metropolitan France ) of the items by crediting the bank card or Paypal account used for the transaction
- or exchange by shipping the new item at our expense. Returns are free for the first exchange only.
- From the second exchange, the return is at the customer's expense.
If you have any questions regarding your return, you can always contact our customer service via our contact form .
DEFECTIVE PACKAGES OR PRODUCTS
Defective package: upon receipt of your package, if the packaging shows signs of damage, you can:
- either refuse the package, it will then be returned directly to the sender
- either accept the package by making very specific reservations to the delivery person and notifying the sender
Defective item: We pay the utmost attention to the quality of our products. If, despite all the quality checks carried out, you notice a defect, we invite you to follow the return procedure described above.
In the event of a proven defect on our part, we will offer you either an exchange of the item (while stocks last) or a refund.