INTRODUCTION

We attach particular importance to respecting the privacy of users of our site and to compliance with the legal provisions in force.

This privacy policy allows you to better understand the principles of collection, processing and protection of personal data that we apply, as required by the data protection laws in force and in particular the European General Data Protection Regulation (Regulation 2016/679, called "GDPR").

SARL SOAR, whose head office is located at 4 rue du Coteau, 78490 Les Mesnuls, France, is responsible for processing personal data for the website www.vanninavesperini.com

This privacy policy may be updated at any time by us. We invite you to read it before submitting your personal data to us. By using the vanninavesperini.com website, you authorize us to collect, record, organize, store, use and/or transfer personal data about you in accordance with this privacy policy.

For any questions regarding this privacy policy, we invite you to contact via our contact form .

WHAT PERSONAL DATA DO WE COLLECT?

We consider that all information that allows you to be identified directly or indirectly is “personal data”.

We are mainly likely to collect the following personal data:

• data relating to your identity, in particular your title, your surname, your first names, your postal address, your telephone numbers, your email address, your user names and passwords, your date of birth or your age
• data relating to your means of payment, in particular your credit card number and its expiration date
• data relating to the monitoring of our commercial relationship, in particular your order number, your activity on the Internet, the history of your purchases, your requests or your correspondence with our Customer Service, your preferences and interests or information relating to our newsletter program
• technical data, including your IP address or browsing information relating to your terminal
• other data that you provide in connection with a request to one of our services or that we may have obtained from external service providers.

WHEN DO WE COLLECT YOUR PERSONAL DATA?

We collect personal data from you when:

• you visit our site
• you create an account on our site
• you make a purchase on our site
• you subscribe to our newsletters
• you contact us, in particular when you call or make a request or complaint to our Customer Service, when you give your opinion on our products and/or services.

WHAT IS THE LEGAL BASIS FOR OUR PROCESSING OF PERSONAL DATA?

The processing of personal data that we carry out as part of our activity may have several legal bases:

• Legitimate interest: we need to collect your personal data to know you better in order to offer you personalized offers and services, ensure the security of our site, improve our content, etc.
• Execution of a contract: the collection of your data is necessary when you subscribe to one of our online services (creation of an account on our site, purchase, order, etc.)
• Your consent: In some cases, the law requires that we obtain your consent to collect or use your data.
• Legal obligations when current legislation requires data processing

WHY IS YOUR PERSONAL DATA COLLECTED?

We collect your personal data under the above-mentioned legal bases.

The main purposes are as follows:

• Create, register and manage your account
• Manage and process your orders on our website (prepare orders, edit invoices, elements related to shipping them)
• Communicating with you: managing your requests, your complaints, shipping packages
• Communicate with you by sending newsletters
• Site administration, statistical analysis and improvement of service quality
• Management of your orders (orders, deliveries, after-sales service, etc.)
• Customer relationship management (CRM), in particular to know you better and communicate personalized information about our products and services (in particular, by email, on social networks or any other medium)
• Administer our website, its security and combat fraud
• Analyze and anticipate the market in order to adapt our products and services and best meet your needs
• Where applicable, prevention and detection of fraud
• Management of your requests (complaints, right of access, rectification, opposition, etc.)

WHO DO WE SHARE YOUR PERSONAL DATA WITH?

We never sell, rent or transfer your personal data to other companies for commercial prospecting purposes. Your data is confidential.

They may be transmitted to service providers and subcontractors chosen for their expertise and reliability who act on our behalf and according to our instructions, in particular to provide you with services such as: processing and shipping orders, carrying out technical maintenance and development operations, processing purchase declarations, etc.

Each service provider or subcontractor:

• Receives only the personal data necessary for the purposes incumbent upon it
• Has an obligation not to use this data for any reason whatsoever

We may finally be required to transmit your personal data to local authorities, if this is required by law or as part of an investigation and in accordance with applicable regulations.

HOW DO WE PROTECT YOUR PERSONAL DATA?

We implement appropriate technical and organizational measures, with regard to the nature of the data and the risks that their processing involves, to preserve the security and confidentiality of your personal data and, in particular, to prevent them from being distorted, damaged, or accessed by unauthorized third parties.

These measures may include practices such as limited access to data by personnel of departments authorized to access it due to their functions, contractual guarantees in the event of recourse to an external service provider, privacy impact studies, regular reviews of our privacy practices and policies and/or physical and/or logical security measures (secure access, authentication process, backup copies, antivirus software, firewall, etc.).

All pages that may contain personal data about you (access to my account, to the payment page) are secure. To verify this, you will see an "https" type connection appear in the search bar, preceding the site address.

In the unlikely event that we believe that the security of your personal data in our possession or control has or has been compromised, we will notify you in accordance with legal requirements and by the methods provided by law.

WHAT IS OUR COOKIE POLICY?

To learn more about our cookie policy, we invite you to consult our Cookie Policy .

WHAT IS OUR POLICY ON MINORS?

Our Site is designed and intended for a general audience. Our services are directed to individuals who are at least 18 years old. We do not knowingly request or collect personal data from individuals under the age of 18.

If it becomes known to us or we become aware that we have collected personal data from a minor, we will delete it as soon as possible. We may use your personal data to carry out age checks and enforce our age rules.

If you are not 18 years of age or older, please do not create a user account or make an online purchase on our Site. Ask an adult, your guardian or legal representative, to take the necessary steps.

HOW LONG IS YOUR PERSONAL DATA KEPT?

We ensure that we keep your personal data for a period that does not exceed the period necessary for the purposes set out in this privacy policy or in accordance with what is provided for by applicable law (Commercial Code and Consumer Code).

As a general rule:

• Prospect/customer data is retained, unless you object or request deletion, for a period of three years from their collection or the last contact or the end of the commercial relationship. At the end of this three-year period, we may contact you again to find out if you wish to continue receiving commercial solicitations. In the absence of a positive and explicit response from you, the data concerning you will be deleted or archived in accordance with the provisions in force.
• Data relating to identity documents are kept for one year in the event of exercising the right of access, rectification, limitation, deletion or portability and three years in the event of exercising the right of opposition.
• Data used to establish proof of a right or contract, or retained for the purpose of complying with a legal obligation, are archived in accordance with the provisions in force.

SOCIAL NETWORKS

Our activities on social networks, Facebook, Instagram, allow us to share information and promotions with our brand.

Posted comments can be read by everyone in each community.

vanninavesperini.com reserves the right to moderation after the fact, it being noted that any irrelevant comment is prohibited (defamatory, discriminatory, racist, the list is not exhaustive).

WHAT ARE YOUR RIGHTS REGARDING YOUR PERSONAL DATA AND HOW TO EXERCISE THEM?

You remain in control of your data and naturally have the rights set out below, in accordance with current legislation.

In accordance with applicable regulations, you have the right to access, rectify, delete and transfer information concerning you, as well as the right to object and limit processing. You may withdraw your consent at any time. You may also provide instructions regarding the retention, deletion and communication of your personal data after your death. To exercise these rights, you must send us a request accompanied by a copy of your identity document bearing your signature:

Vannina Vesperini - SARL SOAR
4 Coteau Street
78490 Les Mesnuls
France

We will inform you of the measures taken following your request as soon as possible.

In accordance with applicable regulations, you may also lodge a complaint with the competent supervisory authority responsible for data protection or seek legal redress if your data is misused.

For any questions regarding this privacy policy, we invite you to contact our Data Protection Officer (DPO):

Vannina Vesperini - SARL SOAR
4 Coteau Street
78490 Les Mesnuls
France